Order Cancellation Policy:At Aroma Cakes, all orders are prepared fresh immediately after receiving the order. In such circumstances, cancellation of orders is not feasible and will not be accepted. We however understand that sometime mistakes do happen and if we are intimated 15 minutes within placing the order, we will try our best to take the cancellation on an order by order basis subject to our discretion.
Amount Refund Policy for Failed Transactions:
In case your amount was deducted from your account but transaction was not successful, then we will refund the amount at the earliest.
Returns & Exchanges:
1) Returns are not effective if you are not there to pick up the order. No refund will be provided in such circumstances.
2) Returns are not effective if you do not pick up the phone or information is incorrect. No refund will be provided in such circumstances.
3) When identify the physical damages of 10% of the total size of the cake, you return the cake in acceptance with delivery person. In such cases company will refund.
4) Do not accept the cake box if aroma seal is broken. Which is used for tamper proof for the cake box. Acceptance of the cake box states that you are accepting with tamper proof.
5) Exchanges are not acceptable as Cake is a perishable product.
Out of Stock:
If we are not able to prepare the cake ordered due to lack of stock of key ingredients or other reasons, we will call you and offer you alternate choices. If you are not interested in any of them, we will issue a refund for the full amount through the original mode of payment.